What Makes Omnikron Special?

“At Omnikron, we feel we are a very special group of people who take exceptional care of all the people we work with – our Customers, Consultants and Employees. It’s easy for us to make this claim, but what makes this declaration true? It can only be validated if the people who work with us have the same lofty opinion of us as we have of ourselves! So, here are a few testimonials and stories of excellence from people whom we have touched – from the past to the present.”

» Read Testimonials

Case Studies

Case Study 3: National Call Center Build Out

Business Problem

Our client, a global leader in voice and data, identified the need to build a more robust call center network to handle escalating call volumes for a Fortune 500 client company. Our client required a fully staffed work team equipped to deploy emerging technologies at each call center location.

The Solutions

Omnikron placed an experienced call center manager to assist the client in the deployment of new call center resources. The project manager was responsible for developing a call handling infrastructure, and for efficiently allocating manpower to support converging technology initiatives.

The project manager, worked within the client’s organizational structure as an advocate for technology enhancements. In order to improve call center efficiency and reduce risk, the project manager helped develop system redundancies in multiple locations worldwide.

Activities

The project manager and support team:

Built a series of hubs to house all voice recognition servers
Established a protocol for on time delivery of servers and equipment
Offered subject matter expertise and assisted in desktop integration
Provided training support to new and existing technical staff
Facilitated weekly scope delivery status meetings
Coordinated customer kick off meetings

Outcomes

30% increase in call center efficiency