Total Hours Course Number Course Name Instructor Room Number Days Hours per Session Sessions Prerequisites
28 ITIL-CSI ITIL® Continual Service Improvement 4 7 An ITIL Foundation certificate and preferably two years work experience in an IT service management environment.
36 ITIL-MALC ITIL® Managing Across the Lifecycle 4 9 Candidates wishing to attend training and sit the examination for this qualification must already hold the ITIL Foundation certificate in IT service management (2 credits) and have obtained a minimum of a further 15 credits (so a total of at least 17 credits) through formal ITIL lifecycle or capability stream qualifications. Documentary evidence of this level of certification is required.
32 ITIL-OSA ITIL® Service Capability – Operational Support and Analysis 4 8 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
32 ITIL-PPO ITIL® Service Capability – Planning, Protection and Optimization 4 8 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
32 ITIL-RCV ITIL® Service Capability – Release, Control and Validation 4 8 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-SD ITIL® Service Design 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-SO ITIL® Service Operations 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.  
32 ITIL-SOA ITIL® Service Capability – Service Offerings and Agreements 4 8 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-SS ITIL® Service Strategy 4 7 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-ST ITIL® Service Transition 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.