Name: Julie Mohr
Title/Position: Instructor
Department: ITIL®: IT Infrastructure Library®
Specialties: ITIL
Contact Phone: (818) 223-4102

Faculty Bio

Courses

Click each course for class syllabus, materials, course information, updates, and upcoming tests.

Total Hours Course Number Course Name Instructor Room Number Days Sessions Hours per Session Prerequisites
16 ITSM101 ITIL® 2011 - Foundation 4 4 There are no formal prerequisites. However, a basic knowledge of Service Management concepts will be helpful.
28 ITIL-CSI ITIL® Continual Service Improvement 4 7 An ITIL Foundation certificate and preferably two years work experience in an IT service management environment.
36 ITIL-MALC ITIL® Managing Across the Lifecycle 4 9 Candidates wishing to attend training and sit the examination for this qualification must already hold the ITIL Foundation certificate in IT service management (2 credits) and have obtained a minimum of a further 15 credits (so a total of at least 17 credits) through formal ITIL lifecycle or capability stream qualifications. Documentary evidence of this level of certification is required.
32 ITIL-OSA ITIL® Service Capability – Operational Support and Analysis 4 8 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
32 ITIL-PPO ITIL® Service Capability – Planning, Protection and Optimization 4 8 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
32 ITIL-RCV ITIL® Service Capability – Release, Control and Validation 4 8 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
32 ITIL-SOA ITIL® Service Capability – Service Offerings and Agreements 4 8 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-SD ITIL® Service Design 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-SO ITIL® Service Operations 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.  
28 ITIL-SS ITIL® Service Strategy 4 7 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-ST ITIL® Service Transition 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.