KEPNERandFOURIE™ Design Thinking for Business Innovators

Design Thinking for Business Innovators

Course Description:

Decision-making skills are critical in organizations of every size, in every industry.  Here, we’ve drawn together the best procedures and methodologies from the celebrated KEPNERandFOURIE™ critical thinking process.  This is an advanced class that addresses today’s business challenges from a variety of standpoints, equipping leaders to use critical thinking skills to promote innovation and creativity.

Each of the KandF methodologies (RiskWISE™, CauseWISE™, ThinkingWISE™, PriorityWISE™, SolutionWISE™) have been exhaustively tested in real-world business situations and proven to provide optimal benefit to organizations around the world. Learning to use them sets business innovators and their teams up for success now and in the future.

Learning Objectives:

  • Take risks with greater confidence for a successful outcome
  • Use information and options to ensure strategic advantages across teams and work groups
  • Improve performance with better, faster and more flexible critical thinking techniques
  • Become a more solution-focused leader, and challenge yourself to develop your own problem-solving and decision-making skills
  • Create significant cost savings for your organization by minimizing the waste of time, energy and resources

Who This Course is For:

  • Current and Aspiring Project Managers
  • Upper Management
  • Operations Managers
  • General Managers
  • Department Heads

Course Resources Included:

  • One full year license to the portal for training, preparation and refinement
  • Books, Question Cards, Templates, Case Studies and Knowledge Library
  • Additional 3 private coaching sessions with Dr. Matt Fourie over 90 days
  • All Access Pass to attend any 3-day live, virtual session throughout the year


There are no prerequisites for this course.


Certification Earned:

Course participants who successfully complete this class earn a Certificate of Completion and qualify for points toward their Badges on the Leadership Elevation Framework.



Peter Kennedy is an experienced professional specializing in IT Service Management training and consulting with core focus on Problem Solving, Continual Service Improvement, and process implementation. Peter leverages the KEPNERandFOURIE™ thinking methodologies to drive organizational performance through the application of effective processes. Peter’s primary focus is training, facilitation and capability development in the areas of process implementation and improvement, problem solving, and the core competencies of IT Service Management.

Pam Erskine has more than 15 years of leadership experience in IT and service transformation with responsibility for providing best practice, thought leadership, and guidance relating to IT service management. She is the author of ITIL and Organizational Change, which analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls and improve adoption. She has led a number of IT transformation initiatives with measurable results in customer satisfaction, efficiency and effectiveness.

Juan Fourie brings infectious enthusiasm, energy and keen insight to his role as an instructor of the KEPNERandFOURIE process. He combines his experience as a developer and IT Consultant with his deep understanding of the KandF methodology to help students learn and apply the KandF tools for spectacular results.

He completed his Bachelors of Science degree in Computer Sciences at the University of Johannesburg in 2007.  During this time, he was employed by several small to medium IT companies in South Africa where he specialized in web development and network applications.


“KandF methods are right on … This class really offers some good strategies I can see myself using with my team.”

“The instructor was fantastic, very committed to the students, and extremely knowledgeable about the course material and how it applies to a variety of different business situations. I would definitely enroll in another Omnikron course.”

“Got a lot of good ideas here … I enjoyed the instructor’s real-world anecdotes as well.”

“This is a great course for anyone in a leadership role. I learned many ways to ‘think smarter’ and hope to get my people to do the same.”


This certification is proudly awarded to students who successfully complete the CALIBRATE coursework in Omnikron’s Leadership Elevation Framework. [The Leadership Elevation Framework is a trademarked Omnikron methodology]. Omnikron’s proprietary and industry-best-practice assessments provide valuable insights about one’s learning style, problem-solving prowess, leadership, and negotiation acumen. The CALIBRATE stage also includes training in KEPNERandFOURIE complex problem solving and strategic decision-making skills. Problem Solvers who have been awarded the PROFESSIONAL PROBLEM SOLVER CERTIFICATE and badge have taken at least one of the Kepner and Fourie classes including; Advanced Problem Solving, IT Root Cause Analysis, Strategic Decision-Making for High Velocity Teams, Fast Track to the C-Suite or other KandF bundle depending on personal and departmental goals.