Agile Service Management is the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.
- What it means to be agile in an organizational environment
- Agile core values and principles
- Agile concepts and practices including ITSM, Kanban, Lean and DevOps
- Applying Agile practices to process design and process improvement
Who This Course is For:
- Anyone interested in learning about Agile and Scrum from a products and process perspective
- Employees and managers responsible for designing, reengineering or improving process
- Consultants guiding their clients through process improvement initiatives
- Internal and external suppliers
- Process stakeholders
There are no formal prerequisites for this course. However, familiarity with IT and IT Service Management is suggested.
This course prepares the participant for the official DevOps Agile Service Manager exam. The 60 minute certification exam consists of 40 multiple choice questions and a minimum pass rate of 65% is required.
Students passing the exam will receive the DevOps certificate in Agile Service Management.
Sonia Davis has over 20 years of industry experience in
roles crossing the hierarchies from support engineer to
educator. She has grown and honed her skills into what she calls her “tool belt of knowledge and success.” Her expertise include ITIL, ServiceNow System Administration, Agile, Scrum, DevOps, Excel, Word, PowerPoint, Visio, Project, Access, and Cloud Computing.
Her most recent position afforded her the honor of teaching military veterans an array of skills to help them transition from Military to IT with certifications and the confidence to comfortably speak of the learned skills.
“Good prep for the exam … and I have enough knowledge at this point to initiate Agile thinking at my workplace.”
“Agile and DevOps are interconnected, and this course provided a lot of great ideas and tools for incorporating them into our culture at work.”
“The format of this class was very effective, I like how Omnikron sets these up and it’s great that we can have recordings to go over later.”
OMNIKRON CERTIFIED CHANGE AGENT
This certification is proudly awarded to students who successfully complete the NEGOTIATION and COLLABORATION coursework in Omnikron’s Leadership Elevation Framework. [The Leadership Elevation Framework is a trademarked Omnikron methodology]. Effective Negotiation skills are a critical component of the Leadership Elevation Framework™. Collaboration is also a critical component of any leader’s toolbox. Collaboration coursework includes Change Management Foundations and Practitioner Certifications from the Change Management Institute; Project Management Certification via the Project Management Institute; Project Rescue coursework developed by Kepner and Fourie; Scrum Certification, DevOps and/or other customized Agile Training; Business Relationship Management Certifications, accredited by the Business Relationship Management Institute.