ITIL® 2011 – Foundation

ITIL® 2011 - Foundation

Course Description:

The ITIL Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Learning Objectives:

  • Prepare to successfully take the associated ITIL Foundation Certification Test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track

Who This Course is For:

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors


There are no formal prerequisites.  However, a basic knowledge of Service Management concepts will be helpful.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Exam Information:

Interactive lessons and discussions prepare participants for the optional exam: ITIL 2011 Foundation. The exam is a 60-minute closed book exam with forty (40) multiple choice questions. A passing score is 65% (26 out of 40 questions). You may earn 3 of the 22 credits required for ITIL Expert Level Certification by passing the exam associated with this course.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


Julie-MohrJulie Mohr is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching – her purpose is to change the world through thought provoking dialog and interaction. Julie is the president of Mind The I.T. Gap. She has a degree in computer science from The Ohio State University and a Master’s Degree in Adult Education from the University of Phoenix.

ITIL Foundation, Practitioner/Intermediate and Master/Expert Certified, Eric Goodoien is one of the few individuals in the industry that can boast of having ALL ITIL certifications under his belt. Eric was one of the first individuals in Minnesota to achieve the v3 ITIL “Expert” designation. Eric is a true “expert” in the ITIL field, but if you think that’s good, wait until you see his excitement when talking about ITIL in the classroom and with his students.

Peter Kennedy is an experienced professional specializing in IT Service Management training and consulting with core focus on Problem Solving, Continual Service Improvement, and process implementation. Peter leverages the KEPNERandFOURIE™ thinking methodologies to drive organizational performance through the application of effective processes. Peter’s primary focus is training, facilitation and capability development in the areas of process implementation and improvement, problem solving, and the core competencies of IT Service Management.


“Eric made the course simple to understand.”

“Excellent job!  It was a lot to learn, but it was presented well and even explained so that it was understandable. I appreciate all the help from Heather King and Brad Emm. They were very helpful and very responsive.”

“Julie did a great job of explaining subject matter and pacing the class to stay on time.”

“The instructor was very friendly and detailed. Great course! I am very confident that I will do great on the exam. “


This certification is proudly awarded to students who successfully complete the INNOVATE coursework in Omnikron’s Leadership Elevation Framework. [The Leadership Elevation Framework is a trademarked Omnikron methodology.] Successful and lasting innovation requires the skills built through the CALIBRATION, NEGOTIATION, and COLLABORATION phases of the Leadership Elevation Framework. Fittingly, the INNOVATE level builds on these skills by focusing on best practices and the design, implementation and management of cutting edge technology from specialized domains including Big Data, Data Science, ITIL, Cyber Security, SDN / NFV, Cloud, Virtualization and Enterprise Architecture.