ITIL® Managing Across the Lifecycle


ITIL® Managing Across the Lifecycle

Course Description:

The intermediate level ITIL (2011 edition) Module – Managing Across the Lifecycle offers candidates the ability to enter the advanced level in ITIL certification. This course includes an optional exam. Passing this exam adds 5 credits towards the 22 required credits to enter the advanced level in IT service management certification based on ITIL. This certification completes the lifecycle and capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the lifecycle practices.

Learning Objectives:

  • Understand the main concepts, processes, benefits and challenges of ITIL.
  • Gain insight into the holistic service lifecycle approach that forms the core of ITIL.
  • Understand how these ITIL processes contribute to making an IT organization manageable.
  • Learn and understand the most important ITIL definitions and vocabulary

Who This Course is For:

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors
  • Relationship Managers
  • Functional Managers and any IT Service Management Professional

Prerequisites:

Candidates wishing to attend training and sit the examination for this qualification must already hold the ITIL Foundation certificate in IT service management (2 credits) and have obtained a minimum of a further 15 credits (so a total of at least 17 credits) through formal ITIL lifecycle or capability stream qualifications. Documentary evidence of this level of certification is required.

 

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
 

Exam Information:

This course prepares the participant for the official ITIL® Intermediate Module Managing Across the Lifecycle exam. The exam is a complex multiple choice, multi- part, scenario based test for which 90 minutes is allowed to complete it. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited,  used under permission of AXELOS Limited. All rights reserved.

Faculty:

Julie-MohrJulie Mohr is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching – her purpose is to change the world through thought provoking dialog and interaction. Julie is the president of Mind The I.T. Gap. She has a degree in computer science from The Ohio State University and a Master’s Degree in Adult Education from the University of Phoenix.

ITIL Foundations, Practitioner/Intermediate and Master/Expert Certified, Eric Goodoien is one of the few individuals in the industry that can boast of having ALL ITIL certifications under his belt. Eric was one of the first individuals in Minnesota to achieve the v3 ITIL Expert designation. Eric is a true “expert” in the ITIL field, but if you think that’s good, wait until you see his excitement when talking about ITIL® in the classroom and with his students.

Testimonials

“Eric is a phenomenal instructor.  He taught by visuals which was easy to understand and follow. He went above and beyond for his students by creating his own documents, such as the Mickey Models, CSFs/KPIS, Inputs/Outputs, etc.  He has a great reputation with all the students. Eric provided a lot of material for his students to use for reference and study from.  He goes above and beyond for his students. The entire Omnikron team made this course a pleasant experience.  Also they are there for us when we have any questions and provide us great details to make it painless to register and use the websites.”

“The Omnikron team definitely “gets it” when it comes to customer service and partnership.  You have all been great to work with and provided much flexibility in my ability to take the classes and succeed!!!!!!  Many thanks.”

“Eric’s teaching style and mind mapping diagrams, Mickey Models has helped me to navigate thru each of the ITIL processes and correlate the interdependencies of these.”

OMNIKRON CERTIFIED INNOVATION ARCHITECT

This certification is proudly awarded to students who successfully complete the INNOVATE coursework in Omnikron’s Leadership Elevation Framework. [The Leadership Elevation Framework is a trademarked Omnikron methodology.] Successful and lasting innovation requires the skills built through the CALIBRATION, NEGOTIATION, and COLLABORATION phases of the Leadership Elevation Framework. Fittingly, the INNOVATE level builds on these skills by focusing on best practices and the design, implementation and management of cutting edge technology from specialized domains including Big Data, Data Science, ITIL, Cyber Security, SDN / NFV, Cloud, Virtualization and Enterprise Architecture.

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