ITIL® Service Capability – Planning, Protection and Optimization

ITIL® Service Capability – Planning, Protection and Optimization

Course Description:

The intermediate level ITIL (2011 edition) Service Capability Module – Planning, Protection and Optimization offers candidates the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL®.

Learning Objectives:

  • Service Management as a practice.
  • Common service operation activities related to Planning, Protection & Optimization.
  • Organizing for service operations which describe functions to be performed within Planning, Protection & Optimization.
  • Planning, Protection & Optimization roles and responsibilities.
  • Technology and implementation considerations.
  • Continual service improvement as a consequence of effective Planning, Protection & Optimization.

Who This Course is For:

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin Staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors
  • Relationship Managers
  • Functional Managers and any IT Service Management Professional


An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Exam Information:

This course prepares the participant for the official ITIL 2011 Planning, Protection and Optimization Exam (optional). This 90-minute paper exam is a total of eight (8) multiple choice, scenario-based, gradient scored questions. The passing score 70%. You may earn 4 of the 22 credits required for ITIL Expert Level Certification by passing the exam associated with this course.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved


Julie-MohrJulie Mohr is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching – her purpose is to change the world through thought provoking dialog and interaction. Julie is the president of Mind The I.T. Gap. She has a degree in computer science from The Ohio State University and a Master’s Degree in Adult Education from the University of Phoenix.

ITIL® Foundations, Practitioner/Intermediate and Master/Expert Certified, Eric Goodoien is one of the few individuals in the industry that can boast of having ALL ITIL certifications under his belt. Eric was one of the first individuals in Minnesota to achieve the v3 ITIL “Expert” designation. Eric is a true “expert” in the ITIL® field, but if you think that’s good, wait until you see his excitement when talking about ITIL® in the classroom and with his students.

Peter Kennedy is an experienced professional specializing in IT Service Management training and consulting with core focus on Problem Solving, Continual Service Improvement, and process implementation. Peter leverages the KEPNERandFOURIE™ thinking methodologies to drive organizational performance through the application of effective processes. Peter’s primary focus is training, facilitation and capability development in the areas of process implementation and improvement, problem solving, and the core competencies of IT Service Management.


“Eric did a great job teaching this course.  I was very happy with the way he presented the material and made everything flow together.”

“Julie has a tremendous amount of knowledge in ITIL and does a great job teaching.”

“I can always count on Omnikron to make the logistics of preparing for, and passing, an exam simple and achievable.”

“Omnikron does a great job with presenting this difficult material. I have enjoyed all 3 of the ITIL Intermediate classes I have taken and look forward to CSI and MALC!”


This certification is proudly awarded to students who successfully complete the INNOVATE coursework in Omnikron’s Leadership Elevation Framework. [The Leadership Elevation Framework is a trademarked Omnikron methodology.] Successful and lasting innovation requires the skills built through the CALIBRATION, NEGOTIATION, and COLLABORATION phases of the Leadership Elevation Framework. Fittingly, the INNOVATE level builds on these skills by focusing on best practices and the design, implementation and management of cutting edge technology from specialized domains including Big Data, Data Science, ITIL, Cyber Security, SDN / NFV, Cloud, Virtualization and Enterprise Architecture.