ITIL® Service Capability – Release, Control and Validation


ITIL® Service Capability – Release, Control and Validation

Course Description:

The intermediate level ITIL (2011 edition) Service Capability Module – Release, Control and Validation offers candidates the ability to obtain role-based hands-on experience in a specific cluster of processes according to ITIL. This course includes an optional exam. Each module of the capabilities series covers a specific cluster of ITIL processes tailored to relevant roles.

Learning Objectives:

  • Service Management as a practice
  • Common Service Operation activities related to Release, Control and the Validation processes
  • Release, Control and Validation functions, process roles, and responsibilities
  • Technology and implementation considerations
  • Challenges, Critical Success Factors and risks
  • CSI as a consequence of effective Release, Control and Validation processes

Who This Course is For:

  • Business Leaders and Executives
  • Project Managers
  • Business Analysts
  • Technology Sales Professionals
  • Network Admin Staff
  • Service Desk Specialists
  • IT Security Professionals
  • IT Managers and Directors
  • Relationship Managers
  • Functional Managers and any IT Service Management Professional

Prerequisites:

An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Exam Information:

This course prepares the participant for the official ITIL 2011 Release, Control and Validation Exam (optional). This 90-minute paper exam is a total of eight (8) multiple choice, scenario-based, gradient scored questions. The passing score is 70%. You may earn 4 of the 22 credits required for ITIL Expert Level Certification by passing the exam associated with this course.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Faculty:

Julie-MohrJulie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching – her purpose is to change the world through thought provoking dialog and interaction. Julie is the president of Mind The I.T. Gap. She has a degree in computer science from The Ohio State University and a Master’s Degree in Adult Education from the University of Phoenix.

ITIL Foundations, Practitioner/Intermediate and Master/Expert Certified, Eric is one of the few individuals in the industry that can boast of having ALL ITIL certifications under his belt. Eric was one of the first individuals in Minnesota to achieve the v3 ITIL “Expert” designation. Eric is a true “expert” in the ITIL field, but if you think that’s good, wait until you see his excitement when talking about ITIL in the classroom and with his students.

Peter Kennedy is an experienced professional specializing in IT Service Management training and consulting with core focus on Problem Solving, Continual Service Improvement, and process implementation. Peter leverages the KEPNERandFOURIE™ thinking methodologies to drive organizational performance through the application of effective processes. Peter’s primary focus is training, facilitation and capability development in the areas of process implementation and improvement, problem solving, and the core competencies of IT Service Management.

Testimonials

“As difficult as remote instruction is, Julie is an outstanding leader for a complex class such as this.  She is able to not only teach the base information of the course, but also to share a deeper understanding of how the individual components tie together within the overall ITIL framework.”

“Eric is a wonderful Instructor.  He had great compassion for his job and it definitely shows while conducting the training.  He really explains the course material in way for you to understand.  He has wonderful techniques that help when preparing for the exam.”

“Eric is the best, and I would request his classes every time if I could!!! I am hoping he will teach MALC next year!!! Eric’s models and referencing of the Transition and Operation books were a huge help. I think that every instructor should adapt Eric’s way of teaching. I always leave with a better understanding when I have had his class.”

“Eric provides ‘real’ world examples of the ITIL topic being discussed. He does more than just ‘read’ the text provided in the manual.  This is very helpful.”

OMNIKRON CERTIFIED INNOVATION ARCHITECT

This certification is proudly awarded to students who successfully complete the INNOVATE coursework in Omnikron’s Leadership Elevation Framework. [The Leadership Elevation Framework is a trademarked Omnikron methodology.] Successful and lasting innovation requires the skills built through the CALIBRATION, NEGOTIATION, and COLLABORATION phases of the Leadership Elevation Framework. Fittingly, the INNOVATE level builds on these skills by focusing on best practices and the design, implementation and management of cutting edge technology from specialized domains including Big Data, Data Science, ITIL, Cyber Security, SDN / NFV, Cloud, Virtualization and Enterprise Architecture.

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