KEPNERandFOURIE™ Advanced Problem Solving


Course Description:

When systems fail, businesses and organizations leak dollars. How quickly can you or your team identify the source of an incident and implement a solution? The pace of change is increasing and technology has made the world more complex. The pros who know how to navigate increasingly complex environments and, better yet, to guide others through a maze of problems and decisions, are needed more than ever!

Each of the KandF™ methodologies (including RiskWISE™, CauseWISE™, ThinkingWISE™, PriorityWISE™, and SolutionWISE – Max4™, Making a Choice™, and Creating a Solution™) have been tested and proven to provide optimal benefit to organizations around the world. Learning to use them will set you and your team up for success now and in the future.

Learning Objectives:

  • Learn how to ask the right questions in order to solve problems faster than ever before
  • Create permanent solutions that avoid future losses
  • Curtail downtime, avoid security breaches, and reduce escalations
  • Create significant savings for your organization
  • Apply the knowledge you have learned to a current work problem or challenge and benefit from the input of a master coach

Who This Course is For:

  • Current and Aspiring Project Managers
  • Upper Management
  • Operations Managers
  • General Managers
  • Department Heads


There are no prerequisites for this course.


Certification Earned:

Course participants who successfully complete this class earn a Certificate of Completion and qualify for points toward their Badges on the Leadership Elevation Framework.



Peter Kennedy is an experienced professional specializing in IT Service Management training and consulting with core focus on Problem Solving, Continual Service Improvement, and process implementation. Peter leverages the KEPNERandFOURIE™ thinking methodologies to drive organizational performance through the application of effective processes. Peter’s primary focus is training, facilitation and capability development in the areas of process implementation and improvement, problem solving, and the core competencies of IT Service Management.

Pam Erskine has more than 15 years of leadership experience in IT and service transformation with responsibility for providing best practice, thought leadership, and guidance relating to IT service management. She is the author of ITIL and Organizational Change, which analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls and improve adoption. She has led a number of IT transformation initiatives with measurable results in customer satisfaction, efficiency and effectiveness.

Juan Fourie brings infectious enthusiasm, energy and keen insight to his role as an instructor of the KEPNERandFOURIE process. He combines his experience as a developer and IT Consultant with his deep understanding of the KandF methodology to help students learn and apply the KandF tools for spectacular results.

He completed his Bachelors of Science degree in Computer Sciences at the University of Johannesburg in 2007.  During this time, he was employed by several small to medium IT companies in South Africa where he specialized in web development and network applications.


Recent client said this at the end of a KandF workshop:  ‘Damn you Andrew! Wish I saw this stuff 20 years ago, I probably would have retired by now!’

“If I had this set of tools earlier in my career I would have destroyed the competition!”

“As a result of the SolutionWise process a client selected a solution that was very different to what they thought would happen. All agreed it was a superior solution and this saved them over $5.5M.”

“Would you believe that we’ve reduced finger pointing/blame shifting by over 80%?”

“Our client reduced MTTR by 50% resulting in $80K per month.”


This certification is proudly awarded to students who successfully complete the CALIBRATE coursework in Omnikron’s Leadership Elevation Framework. [The Leadership Elevation Framework is a trademarked Omnikron methodology]. Omnikron’s proprietary and industry-best-practice assessments provide valuable insights about one’s learning style, problem-solving prowess, leadership, and negotiation acumen. The CALIBRATE stage also includes training in KEPNERandFOURIE complex problem solving and strategic decision-making skills. Problem Solvers who have been awarded the PROFESSIONAL PROBLEM SOLVER CERTIFICATE and badge have taken at least one of the Kepner and Fourie classes including; Advanced Problem Solving, IT Root Cause Analysis, Strategic Decision-Making for High Velocity Teams, Fast Track to the C-Suite or other KandF bundle depending on personal and departmental goals.