Strategic Decision Making for High Velocity Teams


Strategic Decision Making for High Velocity Teams

Course Description:

Good decisions don’t just happen! They require a specific skill set and practical methodologies. The course is the next logical step after completion of the KepnerandFourie™ IT Root Cause Analysis course. In Strategic Decision Making, participants master the tools, techniques and strategies necessary to make good decisions that positively impact their teams, departments and organizations. Participants will discover a number of effective decision making tools, and find out when to use them for optimum results.

Learning Objectives:

  • Generate and identify the core issues represented in any Incident Situation
  • Consistently address 20% of the core issues causing 80% of the project difficulties
  • Develop a process to address seemingly unsolvable situations and emerge with actions to address critical issues successfully
  • Develop techniques to find cost-effective, in-house actions to fix any project issue rapidly

Who This Course is For:

  • Directors
  • Vice Presidents and Senior Vice Presidents
  • Functional Team Players
  • Seasoned Functional Leaders
  • PMO Directors
  • Project Managers and Project Leaders
  • High-Level Administrators
  • Contract and Procurement Professionals
  • Area Managers
  • Senior Directors
  • Anyone who interfaces with complex accounts on a regular basis

Prerequisites:

There are no prerequisites for this course.

 

Certification Earned:

Course participants who successfully complete this class earn a Certificate of Completion and qualify for points toward their Badges on the Leadership Elevation Framework.

Faculty:

Peter Kennedy is an experienced professional specializing in IT Service Management training and consulting with core focus on Problem Solving, Continual Service Improvement, and process implementation. Peter leverages the KEPNERandFOURIE™ thinking methodologies to drive organizational performance through the application of effective processes. Peter’s primary focus is training, facilitation and capability development in the areas of process implementation and improvement, problem solving, and the core competencies of IT Service Management.

Pam Erskine has more than 15 years of leadership experience in IT and service transformation with responsibility for providing best practice, thought leadership, and guidance relating to IT service management. She is the author of ITIL and Organizational Change, which analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls and improve adoption. She has led a number of IT transformation initiatives with measurable results in customer satisfaction, efficiency and effectiveness.

Juan Fourie brings infectious enthusiasm, energy and keen insight to his role as an instructor of the KEPNERandFOURIE process. He combines his experience as a developer and IT Consultant with his deep understanding of the KandF methodology to help students learn and apply the KandF tools for spectacular results.

He completed his Bachelors of Science degree in Computer Sciences at the University of Johannesburg in 2007.  During this time, he was employed by several small to medium IT companies in South Africa where he specialized in web development and network applications.

Testimonials

“Both instructors (Juan Fourie and Peter Kennedy) have been excellent. Great class!”

“Utilizing the tools from our training have been invaluable and are helping us shape and develop our teams to focus on the right critical thinking and strategies to dominate our industry.”

“The tools improved strategic discussions, enabled us to discover short-comings quicker and empowered us to make decisions confidently within our established process.”

“Great ideas for getting teams to work together … can’t wait to put Mr. Fourie’s strategies into practice at the office.”

OMNIKRON CERTIFIED PROFESSIONAL PROBLEM SOLVER

This certification is proudly awarded to students who successfully complete the CALIBRATE coursework in Omnikron’s Leadership Elevation Framework. [The Leadership Elevation Framework is a trademarked Omnikron methodology]. Omnikron’s proprietary and industry-best-practice assessments provide valuable insights about one’s learning style, problem-solving prowess, leadership, and negotiation acumen. The CALIBRATE stage also includes training in KEPNERandFOURIE complex problem solving and strategic decision-making skills. Problem Solvers who have been awarded the PROFESSIONAL PROBLEM SOLVER CERTIFICATE and badge have taken at least one of the Kepner and Fourie classes including; Advanced Problem Solving, IT Root Cause Analysis, Strategic Decision-Making for High Velocity Teams, Fast Track to the C-Suite or other KandF bundle depending on personal and departmental goals.

“Both instructors (Juan Fourie and Peter Kennedy) have been excellent. Great class!”

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