Total Hours Course Number Course Name Instructor Room Number Days Hours per Session Sessions Prerequisites
32 ITIL-OSA ITIL® Service Capability – Operational Support and Analysis 4 8 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
32 ITIL-PPO ITIL® Service Capability – Planning, Protection and Optimization 4 8 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
32 ITIL-RCV ITIL® Service Capability – Release, Control and Validation 4 8 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-SD ITIL® Service Design 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-SO ITIL® Service Operations 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.  
32 ITIL-SOA ITIL® Service Capability – Service Offerings and Agreements 4 8 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-SS ITIL® Service Strategy 4 7 An ITIL® Foundation certificate and preferably about two years work experience in an IT service management environment.
28 ITIL-ST ITIL® Service Transition 4 7 An ITIL Foundation certificate and preferably about two years work experience in an IT service management environment.
16 ITSM101 ITIL® 2011 - Foundation 4 4 There are no formal prerequisites. However, a basic knowledge of Service Management concepts will be helpful.
24 SEC Security + 4 6 Two years of technical networking experience, with an emphasis on security and familiarity with server administration.